Cosmique Global Inc

Joseph Harbison:- I am happy with the support. Ther were great . | Sherry Verduzco:- I noticed a problem with my laptop this morning after notifying cosmiqueglobal they were swift to resolve my issues . | Christine Keesee:- Their support team is awesome . | Duana Peterson:- Tom Foster did a great job on doing the work on my computer and i authorize to put this feedback on the website with my picture . | Walter Barker:-Tom Foster was a huge help in solving my computer issues. Im very pleased with the results. | Claude Goodwin:- I checked my computer it is working fine now its all because of cosmique global tech who worked on it. I am happy and satified with the services i received today . | Greg Gagner:- I am very satisfied with all the assistance I received with my problem . | Margaret Decker:- The work that was done on my computer was done very efficiently. Everything seems great. The technician was polite and helpful . Sandra:-I want to thank everyone that help get my computer back up and running and virus free!! thank you . | Louise Benfey:- I was glad they were able to fix the problem in a few hours thanks . | Ann Jarvis:- I was very satisfied with the service I have received.They were very efficient . | Ann Jarvis:- I was very satisfied with the service I have received.They were very efficient . Stephen Fauchier:- Roy Harper and Tom Foster were excellent, spoke well enough for me to understand them, were of great assistance and I would recommend this service to my friends . | Marianne:- He is a very kind and helpful person and very good in solving any problem. I have had so far . | Kenneth P Marcou:- Both Davids,the one on the phone and the one on line,were very patient with me and the work they did to get me through my problem was very professional,diligent and successful . | Thomas Mc Sharry:- They were very informative and helpful. His explanations were clear and concise . Very helpful . | Josef H Lindsey:- Fantastic and patient customer service. very pleased. thank you . | Janet Smith:- I am very pleased with the work and help i received with my computer . | Steven C Kreis:- Fast and helpful. Being a senior citizen it is difficult to know how to trust on the internet. I pray you guys are real . | Jay L Gannett:- Very professional, great technical support . | Judy:- The technician was nice and helpful. He said if I have additional problems, to call and will be fixed . | John Roach:- My first time that I have used the support. Very nice!!! . | Sabrina A Dockter:- Every one I spoke to was friendly and helpful and they solved the problem within the time they said they would and followed through with what they said they would do. I greatly appreciate everyone's help in this situation . | Frank Moschetto:- Technicians were very knowledgeable and helpful . | Willie D Downing:- Support session was outstanding . | Judy Lunsford:- I liked the way they worked with me to get the problem solved. Thank you for the help . | Fay E Plastino:- Everyone was patient and helpful in explaining things to me. very kind and quickly found the problem . |

Refund & Cancellations

  • Refund Policy

    CosmiqueGlobal maintains separate refund policies based on the type of Plan purchased.

    Subscription Plan Refund:
    For Subscription Plans (Annual ), refund requests will be honored within the first 15 days of the subscription. Post 15 days, if CosmiqueGlobal has successfully resolved one or more cases, the Subscription Plan fees may not be fully refundable.
    Single-Incident Plan Refunds:
    For Single-Incident Plans, • Unused Single-Incident Plans must be used within 30 days of purchase. No refunds will be issued for unused Single-Incident Plans after 30 days.
    • A used Single-Incident Plan is eligible for refund if the issue/incident cannot be resolved by our technicians. In this case, refund requests must be made within 7 days of the last interaction with a CosmiqueGlobal. If a refund request is not received within 7 days, the Single-Incident Plan will not be honored for a future issue/incident.
    Typical issues we cannot resolve :-
    1. Hardware Issue - RAM, Hard Disk, Mother Board, Battery, sound card replacement, Cable for PC/Laptop or Printer, No BSOD due to overheat etc.
    2. Software – Operating System and Office Products (If CD is Not Available), Paid Antivirus installation (If CD / Key Not available), Financial Softwares setup, Window Administrator Password / Bios Password Recovery etc. are not supported.
    3. Phones support.
    4. Gaming Console.
    5. VPN or Domain system Support not covered.
    6. Mail Exchange Support not covered.
    7. IP TV Support or TV internet support not covered.
    Changes to this Refund Policy
    CosmiqueGlobal reserves the right, at any time and without notice, to update or otherwise modify this Refund Policy by posting such update or other modification at the Refund Policy page on the Website. Any update or other modification shall be effective immediately upon such posting. Accordingly, we encourage you to review this Refund Policy periodically to determine if it has been modified.
    If user has any questions about the refund Policy at our Web site, user can e-mail user inquiries to support@cosmigueglobal.com

  • Cancellation

    Cosmique Global works on an entirely customer centric methodology and we believe in working towards your happiness. In order to achieve this, we have a very simple cancellation policy. The process to initiate a cancelation request is by sending an email at support@cosmiqueglobal.com. You will immediately receive a confirmation with the date of cancellation.

    Yes, it is as simple as it sounds. Our official policy on cancellation stands as follows:
    The customer is solely responsible for canceling their account.
    All the data stored with Cosmique Global will be archived immediately from all our servers but will be stored with us for future use. We guarantee your privacy will not be compromised in any case.
    If the customer chooses to cancel their service during a month that they have already paid for, the cancelation will take effect immediately. Cosmique Global will not charge you after that period.
    Cosmique Global, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service. This will be done if the customer is involved in any :-
    1. Abusive behavior.
    2. Tries to access any of our portals or servers or databases without authorization.

    In any of the above mentioned events, Cosmique Global will deactivate your account and also your access to your PC support services.